I. General Provisions

The Souletters.com, also known as the SOULETTERS website, is where you, the visitor or buyer, can use the SOULETTERS application to create personalized books, also known as the SOULETTERS product, and place online orders and purchases for your SOULETTERS product.

Purchase Policy – also known as the Purchase Policy for the SOULETTERS website, is a legally binding agreement between the Visitor/Buyer and the Service Provider/Seller, who together are referred to as the Parties. It outlines the rights and obligations of the Parties with regard to the use of the SOULETTERS website, as well as the terms and conditions for ordering, payment, delivery, return, and assistance, among other terms and conditions for buying SOULETTERS products online.
When a Visitor enters into a Purchase-Sale Agreement with the Service Provider for the purchase of the SOULETTERS product, the Visitor becomes the Buyer, and the Service Provider is referred to as the Seller.

We offer the option to purchase SOULETTERS products exclusively to Visitors/Buyers who accept the current Policy. By doing so, you agree to follow all instructions provided by us for the proper use of the website. If the Visitor/Buyer does not accept the Policy, or any part of it, they are unable to order SOULETTERS products. By using the SOULETTERS website, it is assumed that the Visitor/Buyer has read and agreed to this Policy.

The Service Provider/Seller reserves the right to modify, amend, correct, and/or update the Policy at any time. The most recent version of the Policy will be published on the SOULETTERS website under the heading “Purchase Policy.” Policy changes will take effect immediately upon being posted on the website. The Service Provider is not obligated to notify users of Policy changes. We recommend regularly visiting the SOULETTERS website to stay informed of the latest version of the Policy. Your continued use of the website (or any part of it) after changes are made will be considered your acceptance of those changes. If you disagree with any modifications to the Policy, you must immediately cease using and accessing the SOULETTERS website. If significant changes occur, they will be highlighted on the SOULETTERS website.

The right to use the SOULETTERS website, as well as to order and purchase SOULETTERS products (hereafter referred to as “the product”), is granted solely to:
– Competent natural persons, meaning those who have reached the age of adulthood and whose legal capacity is not restricted by court order;
– Minors aged 16 to 18, with the consent of their parents or guardians, unless they are legally permitted to exercise full civil rights or perform obligations independently;
– Legal entities;
– Authorized representatives of all the aforementioned individuals.

By agreeing to the Policy, the Buyer confirms they have the right to purchase the products in accordance with the Policy. If the order is placed on behalf of a legal entity, the Buyer represents and warrants that they have obtained the necessary consent from the statutory representative to make such an order.

Unless otherwise stated in this Policy, the SOULETTERS website and its displayed content are provided “as is,” without any express or implied warranties or representations (whether by custom, legal provisions, or otherwise). While we make reasonable efforts to ensure the accuracy of the information presented on the SOULETTERS website, we cannot guarantee that the information, including content, is suitable for use in any specific jurisdiction. Neither the Service Provider/Seller nor any third party, data provider, or content provider shall be held liable to you or any other individual, entity, or corporation for any loss, liability, damage (whether direct, indirect, or consequential), personal injury, or expenses of any nature whatsoever. This includes any harm experienced by you or a third party as a result of, or attributable to, your use of the SOULETTERS website, your personal information, or any materials and information provided through our system. It also covers any delays, inaccuracies, errors, omissions in price information, or the transmission of such information, as well as any actions taken in reliance on the information, or arising from non-performance, interruption, or termination of the website’s operation.

1. Protection of Personal Data

1.1. The Service Provider/Seller is committed to respecting the Visitor’s/Buyer’s right to privacy regarding their personal information. When processing personal data, NAMEE adheres to the Law on Legal Protection of Personal Data, which governs the rights of data subjects, as well as other applicable legal regulations concerning the processing of personal data. Additionally, the consent of the Visitor/Buyer may be obtained for specific purposes such as e-commerce, direct marketing, surveys, competitions, and games. For more information, please visit the Privacy Policy section on the NAMEE website.

1.2. By purchasing a NAMEE product and submitting their data, the Visitor/Buyer agrees that NAMEE may manage and process the personal data or other information provided by the Visitor/Buyer. This information will be used to provide services through the NAMEE website and fulfill the Purchase-Sale Agreement, in accordance with the terms outlined in the Policy.

1.3. By accessing the NAMEE website or purchasing a NAMEE product, the Visitor/Buyer confirms that they have read and agree to be bound by the Policy. If you do not accept this Policy, you should not access or use the NAMEE online store. If you have any questions regarding the Policy before using the website or placing an order, please contact us at [email protected].

1.4. By agreeing to this Policy, we grant you a personal, limited, non-exclusive, revocable, and non-transferable license to use the NAMEE website for your personal and non-commercial purposes as specified.

1.5. On the NAMEE website, the Visitor/Buyer has the option to indicate their preference for receiving NAMEE newsletters via email and/or SMS. By selecting these options, the Visitor/Buyer consents to the Service Provider/Seller processing their personal data (such as email address and/or phone number) for direct marketing purposes. A minor (aged 16 to 18) who provides consent for direct marketing confirms that this consent aligns with the wishes of their parent/guardian and does not conflict with their will.

2. Cookies

2.1. The NAMEE website uses cookies, which are commonly utilized to make our website function better or more efficiently for you. Cookies are small text files placed in your browser to track your site usage and help us improve and enhance the website, though they do not reveal your identity. Cookies remember actions you’ve taken on a website, such as adding products to your cart, logging in, or clicking on links. This can save you time when revisiting the site. For more information, visit the “Cookies” section on the NAMEE website.

2.2. The NAMEE website also uses cookies and advertising IDs for advertising purposes. This allows us to display ads to visitors who have shown interest in our products on partner websites, apps, and emails. Re-targeting technologies use your cookies or advertising IDs to show ads based on your previous browsing behavior. You can opt-out of interest-based advertising by visiting: http://www.networkadvertising.org/choices. We may share data, such as technical identifiers derived from your interactions on the NAMEE website or through our Customer Relationship Management (CRM) system, with trusted advertising partners. This helps link your devices and environments to provide a seamless experience across different platforms. For more information on these linking capabilities, please review the advertising partners’ privacy policies or visit the “Cookies” section on the NAMEE website.

3. Souletters Website Usage

3.1. The NAMEE website and its content are intended for personal, non-commercial use only. You may not reproduce, modify, copy, distribute, redesign, republish, exhibit, transmit, or sell any part of the website or its content, in any form, without permission. Removing any copyright or proprietary notices from the NAMEE website is also prohibited. By using the NAMEE website to purchase NAMEE products, you agree that all intellectual property, including copyrights and trademarks, will always remain with us or our licensors. The material on the NAMEE website is provided solely for your personal, non-commercial use. For more information, visit the NAMEE website’s “Intellectual Property Rights” section.

3.2. The Visitor/Buyer is solely responsible for their actions on the NAMEE website and must adhere to appropriate conduct standards, ensuring that the use of the services does not compromise the website’s security, integrity, or proper functioning. This includes avoiding actions such as uploading invalid data, spreading viruses, or allowing unauthorized access to the website or its services. The NAMEE brand’s reputation must also be respected.

3.3. The Visitor/Buyer agrees to respect the rights and dignity of others, avoiding insults, inappropriate remarks, or comments that degrade or offend. Any content in NAMEE products that violates the law or causes harm to others, including defamatory, vulgar, abusive, or discriminatory material, is strictly prohibited and may result in legal consequences for the Service Provider/Seller.

3.4. When creating a product on the NAMEE website, the Visitor must comply with copyright laws and other legal standards.

3.5. The Service Provider/Seller is not liable for any damage to the Visitor’s/Buyer’s computer system or data loss resulting from downloading or purchasing content from the website. The Visitor/Buyer agrees to indemnify us, our affiliates, and others involved with the website for any claims, damages, liabilities, or expenses (including legal fees) arising from their use of the NAMEE website, its content, or services, including interactions with third parties or violations of this Policy or any laws.

3.6. The Service Provider/Seller is not responsible for the actions of the Visitor/Buyer or the content they provide, nor does it review or control such material. The provision of services does not imply endorsement of the Visitor’s/Buyer’s actions or content. The Visitor/Buyer is solely responsible for all content posted on the NAMEE website.

3.7. The Service Provider reserves the right to remove any content from the NAMEE website that violates laws, rules of conduct, or moral standards.

3.8. We do not guarantee that the NAMEE website, its content, or any of its functions will be available uninterrupted or error-free, nor do we guarantee that any errors will be corrected, or that the website and server will be virus-free. We also do not guarantee that the website or its content will meet your specific needs or expectations.

3.9. Due to the risks associated with the Internet, the Service Provider/Seller is not responsible for any damage to your computer or other equipment or for any viruses contracted while using the NAMEE website. Any content you download is at your own risk, and you agree to use the website at your own discretion. You are responsible for maintaining the confidentiality of your passwords and for all activities conducted under your account.

3.10. We may need to temporarily suspend the NAMEE website for maintenance, updates, or other legal or technical reasons. We strive to keep such suspensions as brief as possible.

3.11. NAMEE reserves the right to modify, withdraw, or discontinue the NAMEE website or any of its content, temporarily or permanently, at our discretion and without prior notice. You agree that we will not be liable to you or any third party for any modifications or withdrawals. If these changes require updates to your systems, those updates will be your responsibility and at your own cost.

4. Product Description

4.1. Each NAMEE product is governed by its respective product description, hereinafter referred to as the “Description,” which outlines any special conditions related to specific products. We make every reasonable effort to ensure that all details, descriptions, and prices of products listed on the NAMEE website are accurate at the time the information is added. While we strive to keep the website updated, the product Descriptions displayed at any given moment may not precisely match the conditions at the time you place an order. We cannot confirm the price or any other aspect of the product Description until your order has been accepted.

4.2. The Seller reserves the right to make minor adjustments to product descriptions and prices on the NAMEE website without notifying the Visitor/Buyer.

4.3. We strive to present our products as accurately as possible on the NAMEE website. However, the colors, sizes, and details you see on your screen may differ depending on your device’s display settings. Therefore, we cannot guarantee that your equipment will display the exact features of our products.

4.4. If a product you order does not align with the provided product Description, your sole remedy is to return the product(s) in accordance with the terms outlined in Clause 16.

4.5. We reserve the right to modify or discontinue a product on the website at any time, without prior notice or communication.

4.6. We guarantee that all products purchased through this website are of satisfactory quality and suitable for the typical purposes of products of their kind.

5. Order

5.1. Visitors can order and purchase NAMEE products without needing to register an account.

5.2. Before submitting an order, the Visitor has the opportunity to view a product preview and must accept and confirm it before proceeding. The Visitor/Buyer should carefully review the product preview for any potential errors or inaccuracies before finalizing the order. Once submitted, the order cannot be modified, and the Visitor/Buyer will be responsible for all associated costs. The Service Provider/Seller is not liable for any discrepancies, errors, or issues in the preview that were missed by the Visitor/Buyer after they approved it.

5.3. Before purchasing NAMEE products, the Visitor must provide accurate information, including their full name, shipping address with ZIP code, billing address (if different from shipping), email address, and phone number, which are necessary for processing delivery and billing.

5.4. The Buyer is fully responsible for the accuracy and correctness of the information provided in the order form. If the Visitor/Buyer fails to supply accurate or correct data, NAMEE is not liable for any resulting issues and reserves the right to claim direct damages from the Visitor/Buyer.

5.5. The order confirmation will include the details of your order and the total price. It is your responsibility to inform us of any mistakes or errors in the order as soon as possible; otherwise, you may receive an incorrect order.

5.6. By agreeing to this Policy, the Visitor/Buyer consents to receive the necessary informational messages related to ordering, payment, and delivery via the email address provided.

6. Conclusion of a Purchase-Sale Agreement

6.1. The Purchase-Sale Agreement refers to the contract between the Buyer and the Seller regarding the order and purchase of NAMEE products. This agreement consists of the NAMEE product order submitted by the Buyer through the NAMEE website and the terms outlined in this Policy, including any future amendments and supplements.

6.2. The Purchase-Sale Agreement between the Visitor and the Service Provider is considered concluded once the Visitor clicks the “Place order” button. By placing the order, you are making an offer to buy the NAMEE product and confirming your acceptance of this Policy. We will send an acknowledgment to the email address provided during the order process, but this confirmation does not signify acceptance of the order. Orders become binding only once we accept them, which occurs after full payment is received. We reserve the right to decline any order. Once full payment is made, we will begin processing your order. If we cannot fulfill the order after receiving payment, we will refund your money and cancel the Purchase-Sale Agreement.

6.3. The Buyer must keep the order number confidential and not share it with unauthorized third parties. If the order number is disclosed without the Buyer’s consent, the Buyer must immediately notify the Seller using the contact details provided in the agreement. If the Seller does not receive such a notification, it is assumed that any individual presenting the order number is authorized to receive the product(s), and the product(s) will be considered properly delivered to the Buyer.

7. Buyer’s Obligations

7.1. By selecting the checkbox, the Buyer agrees to the Policy and must adhere to its terms, as well as comply with other applicable conditions and the laws of the Republic of Lithuania and the European Union.

7.2. The Buyer is obligated to pay for the ordered product and receive it in accordance with the procedure outlined in this Policy.

7.3. In accordance with Article 6.22810 (2)(3) of the Civil Code of the Republic of Lithuania, the Buyer does not have the right to withdraw from the Purchase-Sale Agreement if the agreement pertains to specially manufactured goods that are not pre-made, are created according to the consumer’s personal choices or instructions, or are clearly tailored to the consumer’s personal needs;

7.4. By agreeing to these terms, the Buyer acknowledges that the ordered product is specifically tailored to the Customer’s personal requirements and is made following their specific instructions and preferences. Therefore, the Buyer understands and agrees that once the order is placed and payment is made, the right to withdraw from the Purchase-Sale Agreement is forfeited, except in the case described in Clause 8.2.

8. Buyer’s Rights

8.1. The Visitor/Buyer is granted a license to use the NAMEE website, with their rights governed by this Policy and the Privacy Policy. By using the services provided on the NAMEE website, the Visitor/Buyer is entitled to create, order, and purchase NAMEE products in accordance with the terms outlined in this Policy.

8.2. If the Buyer receives a defective product, they have the right to cancel the Purchase-Sale Agreement by notifying the Seller in writing (via email: [email protected], including the product to be returned, its order number, and the reason for the return) within 5 (five) business days from the date of delivery. This right can only be exercised under the conditions specified in section 14, and only if the defect is attributable to the Seller. The product must not have been damaged by the Buyer, nor should its appearance have been significantly altered due to the Buyer’s actions.

9. Seller’s Obligations

9.1. The Seller commits to providing the Visitor/Buyer with access to the services offered on the NAMEE website and facilitating the purchase of NAMEE products.

9.2. The Seller agrees to deliver the products purchased by the Buyer to the specified address, in accordance with the terms outlined in this Policy.

9.3. The Seller commits to respecting the Visitor’s/Buyer’s privacy and protecting their personal information.

9.4. If the Buyer exercises the rights stated in Clause 8.2 of the Policy, in line with the conditions set forth in Clause 16, and the Seller fails to meet its obligations, the Seller agrees to refund the Buyer’s payment within 7 (seven) business days from the date the returned product is received.

10. Seller’s Rights