Greetings from Souletters. We hope to be able to promptly and satisfactorily complete your order.
Souletters is a book that can be customized with your chosen name. Every Souletters book is created with the name of each distinct character in order. Souletters Limited (doing business as Souletters) is the owner and operator of this website (“We,” “Us”). If you have any questions or concerns about anything on the site, please send us an email at [email protected].
The website’s use and its contents are governed by these Terms and Conditions. The terms and conditions on which we provide the products that are made available on the website www.souletters.com (the “Site”) are outlined in these Terms and Conditions, which also regulate its contents and use. Before using the Site or placing any orders for Products through the Site, please carefully read these Terms and Conditions of Sale. You acknowledge that you have read, comprehended, and agree to be bound by these General Terms and Conditions by using the Site and/or placing an order for the Product. By selecting the print icon in your browser, you can get a copy of these terms and conditions.
Unless otherwise agreed to in writing by Us, these Terms and Conditions will govern all sales of the Products made by Us through the Site and will take precedence over any other terms and conditions mentioned or contained elsewhere, as well as any implied terms and conditions resulting from trade, custom, practice, or course of dealing. You are not permitted to use the Site if you disagree with these Terms and Conditions. Please be aware that these Terms and Conditions are subject to change, so you should check them from time to time. If you find any modification to be unacceptable, you must stop using the website. You will be considered to have accepted the change if you continue to use the site.

Definitions

“Buyer” means the person named on the Order;
“Contract” means the Order and Order Confirmation;
“Faulty” means containing a fault or defect; imperfect or defective;
“Order” means your order for a Product from the Site;
“Price” means the amount plus any applicable taxes, postage, and packing expenses, as well as any applicable taxes in effect at the time of the order (apart from any taxes and duties that the buyer is responsible for under the “Pricing and Payment” section of these Terms and Conditions).

Accessing and using the Site

It is prohibited for you to use the Site improperly, illegally, or in violation of any applicable laws or licenses. You consent to following any reasonable instructions we may occasionally give you on how to use the Site.
When you place an order, you understand that we may review it and the Content within it to make sure it complies with these terms and conditions and our guidelines. If we find that the Content violates either of these terms and conditions or our guidelines, we reserve the right to refuse to process your order.

Property rights and rights of use

All intellectual property rights in and to the Site, as well as all content and materials contained in the Site (“Site Content”), belong to Us or Our licensors and will remain so. This includes patents, registered and unregistered trade marks and service marks, domain names, registered designs and design rights, copyright, database rights, moral rights, and rights in computer programs. The content on this website can only be used for your own personal, non-commercial use. It cannot be copied, changed, reproduced, distributed, framed, republished, shown, transmitted, or sold in any way, in whole or in part. Any copyright or other proprietary notices that are present in any site content cannot be removed.

Orders and Specifications

You must adhere to the order process specified on the Site in order to place an order. The Site provides information on the Price that must be paid for each Product as well as the payment process.
Every product is available for purchase based on availability and our acceptance of your order.
Without being required to give a reason, we reserve the right to reject any Order. Until we have explicitly confirmed an order in the Order Confirmation, it will not be considered accepted by Us.
Order details, price, and an estimated delivery time will all be included in the Order Confirmation. It is your obligation to get in touch with Us as soon as it is reasonably possible to report any errors or mistakes with the Order. Should you neglect to do this, you might receive the wrong order. Any delivery windows or times indicated are only estimates. Although we promise to use our best efforts to deliver the goods by the deadline, we disclaim all liability if we are unable to do so.
We make every effort to accurately depict and describe the printed colors on the products that appear on our website, but we are unable to guarantee that the colors you receive will precisely match the colors that appear on your computer or mobile device.
Products may become unavailable without notice, and we reserve the right to change, suspend, or discontinue any or all of our offerings without giving you prior notice. In the event that any product or service is unavailable, we will not be liable in any manner.

Pricing & Payment

We may change the price of any Product before you place an order.
Even with Our best efforts, there’s a chance that some of the Products listed on the Site are mispriced or that the price will go up between the time you place your order and the time we accept it. In the event that a product’s true price is less than what is stated, we will typically verify prices as part of the dispatch process and charge you the lower amount. We will typically, at our discretion, either contact you for instructions or reject your order and notify you of such rejection so that you can then, if you’d like, re-order at the correct price if a product’s correct price is higher than the price listed on the site.
Prices for orders shipping within the European Union include VAT as well as any other relevant taxes and/or import duties. The final value of your order and the current rates in effect in the applicable tax jurisdiction determine the applicable taxes and import duties.
Orders with a delivery address outside of the EU might be liable to import taxes and duties, which include VAT, that are assessed when the package arrives at its final destination. You are the importer of the goods, and you are responsible for paying any such additional fees as well as the costs associated with clearing customs. It is important to remember that customs laws and procedures differ greatly between nations. For more information, we advise getting in touch with the customs office in your area.
When placing an order that We accept, payment must be made through one of our payment gateway providers. At this point, the Contract will become operative and full payment will be received. The applicable third-party payment gateway provider will need to receive your payment information from you, and you might also be asked to agree to additional terms and conditions pertaining to the use of that service. To the maximum extent allowed by applicable law, we hereby disclaim any liability resulting from or related to your use of such third-party payment provider.
You guarantee that all the information you give Us will be accurate for the purposes of processing your order and delivering it, that the payment method you select is your property, and that you have the money or credit available to pay the full cost of the order.

Delivery & Acceptance

Your products will be delivered to the address specified on the order, and first class postage will be the standard delivery method unless otherwise arranged.
We reserve the right to deliver your order in installments if you have ordered multiple products. Should the Order be delivered in installments, there will be a distinct contract for each delivery.
We promise to complete your order processing and produce your product by the deadline specified for each item. However, manufacturing schedules can change, and any delivery windows given are merely estimates. These terms and conditions do not include a time limit on delivery, and We disclaim all liability for any damages or costs You may incur as a result of any delays in receiving your order.
Before signing a good condition document, you must examine the product or products upon receipt for any flaws or non-conformities. By signing “good condition,” you acknowledge that the goods are in a usable state. Packages that are accepted but not signed for are deemed to be signed and in good condition.
In addition to your legal rights, we are unable to replace or refund any items that you may have signed for as damaged if you notice any damage to the package or packages.
The courier will only attempt redelivery twice; after that, it will be returned to Us at your expense. Therefore, you must be available to accept delivery on the scheduled delivery date. You will be assessed a return fee in the event that delivery is refused or returned owing to an incorrect address.
We won’t be obligated to reimburse the cost if you willfully refuse to accept delivery of the order.

Risk & Property

Once your order is delivered to the designated address, you will assume all risk of damage or loss. Property in the Order will not pass from Us to You until We have received full payment of the Price and all other amounts that are due, owing, or payable by the You to Us in respect of the Order or any other Order between You and Us, even after the Order has been delivered and the risk has been passed.

Returns, Refunds and Rights of Cancellation

  1. Order Cancellation
    You may cancel your order only under the following circumstances:
    • (a) If we are unable to deliver your order within 40 days of the order date.
      (b) If the product is defective, you may cancel as soon as you discover the defect. You are expected to inspect the product within a reasonable time after delivery, but no later than 14 days after receiving it.

  1. Refunds
    If you cancel an order for the reasons listed above, we will refund the full amount paid, including any initial and subsequent delivery fees (if applicable).
  2. How to Cancel
    To cancel an order, please notify us by email at: [email protected].
  3. Exclusions
    Please note that our products are personalized or made to your specific instructions, and therefore, you do not have the right to cancel except for the reasons mentioned in (a) or (b) (faulty or defective products).
  4. Return of Defective Products
    If a product is found to be faulty or defective, you must:
    – Return the product in its original packaging, which you should retain for this purpose.
    -Provide video evidence of the unboxing process. The recording must clearly show the package being opened and the defective product. This video should be sent to our support team via email at: [email protected].

Statutory Rights
Nothing in this policy affects your statutory rights as a consumer.

Disclaimers & Limitation of Liability

Although we make every effort to guarantee that the data on the website (the “Site Content”) is accurate and free of errors, we do not guarantee its completeness or accuracy. We reserve the right, at any time and without prior notice, to modify the Site Content as well as any goods, costs, or fees mentioned in it. The information on the site could be outdated, and we don’t promise to update it.
When delivering the Site, we’ll use every conceivable skill and precaution. We do not warrant or assume any liability for the accuracy, completeness, currency, or dependability of any Site Content that may be supplied by third parties.
Therefore, the Site and all Site Content made available through it are provided “as is” without any representation or warranty of any kind, either express or implied (whether by common law, custom, statute or otherwise), with the exception of what is expressly provided in these Terms and Conditions. We disclaim all other terms, conditions, representations, statements, and warranties to the fullest extent permitted by applicable law. This includes, but is not limited to, any implied warranty regarding the suitability of the Site or its content for a particular purpose or the assurance that using the Site or its content won’t violate the rights of third parties.
We make no warranties about the availability of the Site, its Content, or any of its functions; we also make no guarantees about the correction of errors; and we make no warranties about the absence of viruses or other harmful elements from the Site or the server that hosts it. We do not guarantee or make any representations that the Site and its contents will satisfy your needs, nor do we make any guarantees or representations about the use of any Site Content or the outcomes of using it in terms of its correctness, currency, completeness, reliability, or any other aspect. We disclaim all liability for the website’s security, any downtime that may occur, loss or corruption of any content while it is in transit, and loss or corruption of any content that is downloaded onto a computer system.

Liability

We guarantee that any product you buy from us through the website is of acceptable quality and suitably suited for the uses for which similar products are typically provided. We disclaim all other terms, conditions, representations, statements, and warranties, whether express or implied (whether by common law, custom, statute, or otherwise), to the fullest extent permitted by applicable law.
Our liability is strictly limited to the net purchase price of the Product you purchased, less applicable taxes and delivery charges, for any losses you incur as a result of our breach of this Contract.
Nothing in these Terms and Conditions will limit or exclude our liability for loss incurred by you as a result of your reliance on any fraudulent misrepresentation we made to you, for death or personal injury caused by our negligence, or for any other liability that cannot be limited or excluded by applicable law.
You specifically acknowledge that using the site, browsing it, and using its content is at your own risk.
With the aforementioned in mind, you agree that we will not be responsible for any of the following: (a) direct loss, claim, or damage; (b) indirect loss, claim, or damage; or (c) punitive, special, incidental, or consequential damages of any kind that are not directly related to the incident that gave rise to your claim; or (d) loss of profit or savings or loss or corruption of data (regardless of whether direct or indirect), whether based on contract, tort (including negligence), strict liability, or other legal theory, which results from or is in any way connected with (i) any use of this site or the site content; The Products (ii) these Terms and Conditions (iii) (iv) any inability or delay in using any part of the website, its content, or its services, including, without limitation, any outage of the website, its content, or its services, regardless of how long the outage lasts; (v) any use of or reliance on any website content or other data, documents, software, goods, services, or associated graphics obtained through the website, in any case, even if we have been advised that there may be a risk of such loss or damage.
Because of any event or circumstance beyond Our reasonable control, such as strikes, industrial action, equipment or power supply failure, government action, or an Act of God, We shall not be liable for any loss, damage, costs, or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under these Terms and Conditions.
The aforementioned limitation or exclusion may not apply to you because laws in your country of residence may not permit the limitation or exclusion of liability or incidental or consequential damages.
We cannot be held responsible for any harm or viruses that may infect your computer equipment or any other property while using or browsing the Site due to the inherent risks associated with using the internet. You acknowledge and agree that you will be solely liable for any harm to your computer system or data loss resulting from the downloading or other acquisition of any Site Content from the Site, whether done at your own risk or at your discretion.

Indemnity

You acknowledge that We and Our parent companies, subsidiaries, affiliates, and each of our officers, directors, employees, owners, agents, contractors, partners, information providers, and licensors shall be held harmless by You from and against any and all claims, damages, liability, demands, losses, costs and expenses (including legal fees) incurred or suffered by any of these parties, and from any claims or legal proceedings that are brought or threatened arising out of or in connection with your use of the Site. The foregoing shall be considered your agreement, the content of the website or the services it offers, how you behave while using it, how other users behave, any purchases, transactions, deals, or arrangements you make with third parties through it or on another website, or any infraction of these general terms of use, the law, or the rights of third parties.

Termination

In our sole discretion, we reserve the right to remove the Site or to stop offering any of the services made available through it, for any reason at all.
In our sole discretion, we reserve the right to immediately and without notice terminate your access to the Site for any reason.

Data Protection and Privacy

Any personal data we may gather about you will only be used in compliance with our privacy policy. You should read this policy as it is a crucial component of these terms and conditions. You acknowledge and agree to our privacy policy by accepting these terms and conditions.

Governing Law

This agreement will be governed by English law and will fall under the purview of English and Welsh courts.